Russ Unger是國際頂級用戶體驗設計與研究專傢，他曾在頂級的數字廣告公司、財富500強公司以及創業公司工作，並不定期在各種在綫UX雜誌上發錶文章。此外，他還是哈林頓設計學院的顧問。

Carolyn Chandler是Manifest Digital谘詢公司體驗設計總監，有超過12年的領導UX團隊的經驗。她曾經在DePaul大學講授設計課程，並且為WaSP InterACT課程體係開發交互設計課程。

User experience design is the discipline of creating a useful and usable Web site or application that's easily navigated and meets the needs of the site owner and its users. There's a lot more to successful UX design than knowing the latest Web technologies or design trends: It takes diplomacy, management skills, and business savvy. That's where the updated edition of this important book comes in. With new information on design principles, mobile and gestural interactions, content strategy, remote research tools and more, you'll learn to: * Recognize the various roles in UX design, identify stakeholders, and enlist their support * Obtain consensus from your team on project objectives * Understand approaches such as Waterfall, Agile, and Lean UX * Define the scope of your project and avoid mission creep * Conduct user research in person or remotely, and document your findings * Understand and communicate user behavior with personas * Design and prototype your application or site * Plan for development, product rollout, and ongoing quality assurance