具体描述
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES --show you how to handle your most difficult conversations with confidence and skill.
Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation
Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist
"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters
"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman
用户评价
##去年从communication coach那里学来的东西，感觉在书中重温了一边，而且写得也很practical。说实在的confrontation实在是太难，真的要好好做准备。当然很多情况下自己以为别人了解自己的情绪而想当然的以为别人能做出相应的reaction，其实那些消极情绪也都是自己加在自己身上，让自己受累。最好的还是进行交流，让双方都了解自己为何这么做的，从而达成和解然后找到共同的方法面对问题然后解决问题。
评分##看到中文版很想看。后来发现自己看过啊！过去已经看了一小半，其实蛮啰嗦，这类书的通病。。
评分##真的是本很不错的书 受益匪浅~
评分##很有启发
评分##Share emotion, no ‘what happened’ but start with contribution, Third story
评分##去年从communication coach那里学来的东西，感觉在书中重温了一边，而且写得也很practical。说实在的confrontation实在是太难，真的要好好做准备。当然很多情况下自己以为别人了解自己的情绪而想当然的以为别人能做出相应的reaction，其实那些消极情绪也都是自己加在自己身上，让自己受累。最好的还是进行交流，让双方都了解自己为何这么做的，从而达成和解然后找到共同的方法面对问题然后解决问题。
评分##说白了这本书就是讲，当你和你觉得完全不会聊天的人聊天时，你该怎么办
评分##2009 对自己来说，还是不错的一本书。运用对话的三个层次，的确能让我更理智。 2018年的我，已经不记得自己度过这本书。“重新”再看，没有任何看过的印象，可见当时完全没有吸收！经历了时间，读了其他基本关于empathy的书，觉得这本好容易理解，完全不同了。如果觉得读起来吃力或者感觉一知半解，建议先看一看和 Empathy的书。
评分##very good
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