具体描述
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES --show you how to handle your most difficult conversations with confidence and skill.
Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation
Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist
"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters
"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman
用户评价
##看的时候怀疑实用性，但最后一章和附录的路线图给出了清楚的谈话结构和方法
评分##看的时候怀疑实用性，但最后一章和附录的路线图给出了清楚的谈话结构和方法
评分##很有启发
评分##很有启发
评分##最后putting it all together中的情景再现很有意思，很好的沟通参考书。
评分##说白了这本书就是讲，当你和你觉得完全不会聊天的人聊天时，你该怎么办
评分##真的是本很不错的书 受益匪浅~
评分##good principles, need some practices。怎样不影响关系的情况下，展开可能引向争吵的对话，实践起来不太容易吧。
评分##good principles, need some practices。怎样不影响关系的情况下，展开可能引向争吵的对话，实践起来不太容易吧。
相关图书
本站所有内容均为互联网搜索引擎提供的公开搜索信息，本站不存储任何数据与内容，任何内容与数据均与本站无关，如有需要请联系相关搜索引擎包括但不限于百度，google,bing,sogou 等
© 2026 book.teaonline.club All Rights Reserved. 图书大百科 版权所有